Avamo Chatbot

Chatbots are changing the way an organisation reaches out to its customers to provide support. From placing an order of a client’s favourite snacks (Starbucks) to informing what’s playing on the nearest theatre (Fandango), businesses and brands across different industries are racing to making the most of chatbots. The healthcare industry is not far behind. It is effectively leveraging possibilities offered by AI to create a simpler, cost-effective, and customer-focused health ecosystem. In fact, chatbots for healthcare is the latest buzzword, and currently chatbots as health assistants are gaining popularity.   Conversational bots in healthcare is not an entirely novel concept. In the 1960’s, Joseph Weizenbaum created ELIZA, a computer program that mimicked a Rogerian psychotherapist. But we have come a long way since then. Modern-day healthcare chatbots are not simple conversational interfaces but are powered by AI to offer a seamless healthcare experience. Here ar...

Call them chatbots or conversational AI bots , they are everywhere now. Chatbots are an interactive tool powered by Artificial Intelligence that leads to improved customer experiences. From qualification and engagement of prospects on your website, customer service, to customer interaction, to marketing campaigns – chatbots for business can do all this and more. Chatbots can answer even the simplest of the query in the most human like manner. Chatbots for business provide a personalised experience to all the customers. But what exactly is AI? We all have heard about Artificial Intelligence or AI, but not all of us really know what it exactly is and what it does. In simple words, artificial intelligence is a field of computer science that deals with replicating intelligent/human-like behaviour in computers. A truly artificial-intelligent machine can learn from its own. Basic AI capabilities such as voice recognition, face recognition, computer vision, self-driving car system...

The AI revolution is living up to its hype. Especially with AI Chatbots . They have carved a niche for themselves in every industry. From automation to reducing business expenditure, their laurels are innumerable. But chatbots are most relevant when it comes to your customer. In fact, the most important value addition they bring to your business is customer satisfaction. Forrester projects, that AI chatbots can cost nearly 10 million jobs by 2027. But the current reality persists, where chatbots can only solve 10-35% of customer problems without a human touch. So, at the moment, it can simplify customer interaction & even enrich it at a basic level. But you know what they say. First impressions are everything. In fact, makers of chatbots are now delving deeper into the Artificialintelligence conversation . Machine Learning & Natural Language Processing are taking precedence at this juncture. The smarter the chatbot, the smoother the interaction. If you’re new ...

Looks like chatbots are here to stay after all. After a terrific run in 2016 , they have become a household name in several industries. The presence of chatbots reeks through enterprise models, sales practices & business processes of companies big & small. But this diversification was not a standalone achievement, and neither were chatbots an overnight success. Truth be told, it was a combination of a shift in technological trends & changing user preferences. The Dominance of Messaging Apps There’s no doubt there. Messaging apps are currently hot tech property. According to a Pew Research report, 36% of smartphone owners use their mobile messengers regularly. WhatsApp has a billion active users every month, and it’s surpassing social networks by a mile. With chatbots disseminating through these apps/platforms and using them as a medium, the reach is phenomenal. The Involvement of Major Players Once the traction for chatbots gained momentum in 2015, major pla...

As a business owner, you are always on the lookout for newer and better ways to reach out to your customers and grow your business. And if you have been following the latest technologies that are helping businesses, you must have heard of the chatbot trend . According to a survey by Oracle, 80% of sales executives expect to use chatbots to connect to customers by 2020. So, don’t get left out. Embrace the trend to boost your sales. But before you take the plunge, here are some rules for building and using chatbots to achieve desired results. Choose The Right Platform If you can select the right chatbot buildingplatform for your business, half the battle is won. There are many free and paid platforms available. Choose the one that’s best suited for the chatbot you’re planning to create. You can also visit www.avaamo.com and take help from their experts. Be Industry-Specific When it comes to bot development , there is no one-size-fits-all model. Different industries need d...

Have you ever had a conversation with a person who is not a human? Sounds spooky, right? But by now at least some of us would have experienced the brilliance of Chatbots . Wondering what it is? Chatbots are just another technology that’s sweeping the B2B marketing landscape. A software that talks to you in a human manner! Yes. Bots converse with a person via a chatting platform. Surprisingly chat interfaces have seen more engagement when compared to social media these days. As the chatbot space heats up, customer services, online sales, and human resources have conveniently automated their processes to a large extent. All of us are very conversational as consumers. That’s where the chatbots hit the bull's eye. They give information, sell a service and retain customers by just conversing. Ranging from functional to fun, their services are endless. Weather bots, grocery bots, news bots, life advice bots, personal finance bots and scheduling bots are few of them. ...