Unlock the future Efficient Ways to Build an Advanced Bot

Chatbots have become a norm in effective online communication. According to Gartner, BOT AI technology will power 85% of all customer service interactions by the year 2020. As the Bot market has passed the stage of hype and started to mature, tools and platforms have emerged to assist in creating advanced Bots.

Are you planning to build an application?

Building and managing a good Chatbot is not an easy business. The process of building Bots has been simplified with the emergence of effective tools and platforms. Advanced Bot developments need full-featured tools unlike simple Bots, which can be built with template-based tools.

Here are some easy and quick ways to build advanced bots. Let’s take a look.

1.    Requirements: In this step, there’s nothing much a platform could do as it is unique to each Bot.

2.    Specification: This is custom to each Bot and just like the first step, there’s nothing a platform could possibly do here.

3.    Script: There are certain common behaviors in Bots which can be automated with default scripts. For example, introducing themselves, responding when it doesn’t understand, muting etc. A Bot platform can set such default scripts and behaviors for Bots.

4.   Architect: With Bot platforms, there is absolutely no need for re-architecting channel integrations, testing, monitoring, hosting, and tracking. This will help an architect to solely focus on business logic.

5.  Development: Data persistence, channel integrations, cross-platform APIs and all the technical mumbo-jumbos are all provided by the Bot Platforms. This way the development stage would be much easier & quicker.

6.    Testing: To test the Bot instantly across multiple messaging channels, a Bot platform should include a mechanism along with the emulator. This will, in turn, show you the actual end-user experience.

7.    Publish: The submission and approval process vary from one channel to another. Bot platforms work with multiple Bot developers. Thus, they can simplify and smoothen the approval process by preventing developers from making common mistakes.

8.   Monitor: Automated monitoring is a feature of a good Bot. Platforms can do a lot more than just system monitoring. Using simulated pre-defined scripts, the conversations are monitored.

9.   Promote: Many Bot stores are emerging now to support the Bot ecosystem. A Bot platform is also capable of automating the listing process across different stores (not just channel-specific, but also cross-channel stores)

10.  Analyze: Ideally, a good Bot platform should include automated built-in analytics to track usage metrics and conversational flow.

A digital platform is a space where technology and customer behavior intersect seamlessly. Chatbots are a hit for the same reason. More brands are advancing the Chatbot technology and integrating it into their chat systems. Anyways, the future is bright for Chatbots. In few years, Bots will be almost indistinguishable from their human counterparts, if anything, even better.

If you wish to unlock the Chatbot future now, http://www.avaamo.com/ is the place to be at.


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