Avamo Chatbot

Chatbots have become a norm in effective online communication. According to Gartner, BOT AI technology will power 85% of all customer service interactions by the year 2020. As the Bot market has passed the stage of hype and started to mature, tools and platforms have emerged to assist in creating advanced Bots. Are you planning to build an application? Building and managing a good Chatbot is not an easy business. The process of building Bots has been simplified with the emergence of effective tools and platforms. Advanced Bot developments need full-featured tools unlike simple Bots, which can be built with template-based tools. Here are some easy and quick ways to build advanced bots. Let’s take a look. 1.    Requirements : In this step, there’s nothing much a platform could do as it is unique to each Bot. 2.    Specification : This is custom to each Bot and just like the first step, there’s nothing a platform could possibly do here....

Unless you’ve been living under a rock, you’d probably know that chatbots are one of the most talked-about global tech trends of 2017. The way chatbots are using AI to interact with people is something truly spectacular, human you would say. I, for one, am fascinated by it. And, it’s more than just a fad as it’s not showing any signs of slowing down. In fact, people are leveraging the opportunities that chatbots present in different industries and are coming up with interesting uses of AI chatbots to make life easier for all of us. Let’s have a look at some of the emerging chatbot trends . Bots To Boost Conversational Commerce Chatbots are all set to help retailers sell more online. This means that the customer’s online shopping experince can become more human. This makes the online shopping experience more interactive. For instance, if I am looking for a jacket on a website, instead of browsing through the entire collection, I can simply chat with the bot and choose what I ne...

Sephora is among the world’s largest chains of cosmetic stores. They offer special in-store makeovers to customers as part of the ‘Sephora Experience’. Last year, they reported an 11% in booking rates, thanks to their new Reservation Assistant. Not a human, but a chatbot. SnapTravel, a hotel search engine/booking site saw $1 million in bookings in less than a year. Fashion empire Tommy Hilfiger enabled customers to directly buy off the runway at NYC Fashion Week.  HarperCollins is using in-house chatbots ‘Epic Reads’ & ‘Book Genie’ to make book recommendations to customers. Starbucks’ AI bot (My Starbucks Barista) can now translate complex orders into contextual data for actual baristas. And, there’s more where that came from. There are 65 million businesses on Facebook, and close to 80% are using the messaging platform to reach customers. There are more than a 100, 000 active chatbots at the moment, thanks to FB messenger 2.0. The message is clear. If you’re t...