CHATBOTS CAN HELP YOUR BUSINESS HERE’S HOW TO MAKE THE MOST OUT OF THEM

As a business owner, you are always on the lookout for newer and better ways to reach out to your customers and grow your business. And if you have been following the latest technologies that are helping businesses, you must have heard of the chatbot trend. According to a survey by Oracle, 80% of sales executives expect to use chatbots to connect to customers by 2020. So, don’t get left out. Embrace the trend to boost your sales. But before you take the plunge, here are some rules for building and using chatbots to achieve desired results.

Choose The Right Platform
If you can select the right chatbot buildingplatform for your business, half the battle is won. There are many free and paid platforms available. Choose the one that’s best suited for the chatbot you’re planning to create. You can also visit www.avaamo.com and take help from their experts.

Be Industry-Specific
When it comes to bot development, there is no one-size-fits-all model. Different industries need different bots. Find out what kind of chatbot works best for your industry and build your AI chatbot to meet those specific requirements.

Focus On The End-User
Don’t simply build a chatbot because everyone else is building one. Find out your customers needs and design it accordingly. Add a human touch to make the interaction more effective. Chatbots need to be programmed to understand the pain-points of the end-user and address them in an empathetic way.

Offer 24x7 Support
Your customers may need 24x7 supports and this is where bots come in handy. By being available 24x7x365, chatbots can make sure that you are always available for your customer. But ensure the quality of the server on which it is hosted, otherwise, if your chatbot is down for maintenance most of the time, it will not do your business any good.

Address Security Concerns
Your customers will provide personal details – like bank account number, credit card information, etc., to your chatbot. They would want you to safeguard this data. Therefore, ensure that your chatbot has cutting-edge security features to prevent data theft.


Chatbots have great potential to make your business grow. The trick is to choose the right one and use it effectively to connect with your customers. With Avaamo, you can build your own AI chatbot, and that too within a short span of time. To find out more about their services and/or to request a demo, visit their website www.avaamo.com

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