How Conversational AI platforms are Shaping the Future of Conversations

Call them chatbots or conversational AI bots, they are everywhere now. Chatbots are an interactive tool powered by Artificial Intelligence that leads to improved customer experiences. From qualification and engagement of prospects on your website, customer service, to customer interaction, to marketing campaigns – chatbots for business can do all this and more. Chatbots can answer even the simplest of the query in the most human like manner. Chatbots for business provide a personalised experience to all the customers.

But what exactly is AI? We all have heard about Artificial Intelligence or AI, but not all of us really know what it exactly is and what it does. In simple words, artificial intelligence is a field of computer science that deals with replicating intelligent/human-like behaviour in computers. A truly artificial-intelligent machine can learn from its own. Basic AI capabilities such as voice recognition, face recognition, computer vision, self-driving car systems are already being developed and are in widespread use.

In the business paradigm, AI has been playing a phenomenal role in enhancing the customer experience. Through conversational AI chatbots, businesses are leveraging their customer services. Most of the businesses all around the world have implemented conversational AI bots to take their business to newer heights. The key to any successful business is the satisfaction of its customers and that is exactly what the businesses aim to do with chatbots.

To enhance the customer experience even further, bot platforms are using AI to make the chatbots for business emotionally intelligent. An emotionally intelligent chatbot would be able to understand human feelings and emotions. These conversational AI bots bifurcate human emotions into six categories - happiness, anger, sadness, disgust, fear, and surprise. During conversations, the chatbot detects the emotion and responds accordingly. This will lead to a more personalised interaction and improved responsiveness.

The future of the businesses depends on Artificial Intelligence because AI and machine learning is the way forward.  With platforms such as Facebook Messenger and WhatsApp reaching a critical mass of over a billion users, chat-based information and commerce are bound to take off.

To get a conversational AI bot for your business, contact www.avaamo.com today!